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We can help you find what you’re looking for, simply click on a link below that relates to your enquiry or view our frequently asked questions below;
How to use RoughTrax
Ordering & Payments
Delivery & Shipping
Warranty or Damage
Returns & Refunds
Help & Advice
Frequently asked questions
What is the cut-off time for despatch?
All orders placed before 15.30pm GMT weekdays (Monday to Friday) will be dispatched on the same day subject to stock, orders made after this time will be despatched the next working day.
How do I sign up for an account?
You can either create an account before you start ordering by clicking the "Register" link at the top right of the page, alternatively you can create an account when you proceed to checkout.
Can I checkout as a guest without creating an account?
Yes. Check out as a guest allows you to purchase products without your details being saved or an account being created.
How do I return an item/s I have purchased online?
Simply complete a returns form and return it back to the address on the returns form within our 28 day return policy.
How do I select free delivery?
You can select your delivery options during the checkout process. You must enter a postcode in the Delivery Address section for this option to appear.
Do I get free delivery if I place an order over the phone?
Free delivery is not valid on any telephone order. Only orders placed online over £75.00 (inc vat) and delivered to UK mainland will receive free delivery.
Will I receive my order sooner if I pay for delivery?
No, we process orders as priority, usually next working day unless a Saturday delivery is selected.
If an item is out of stock online can I order it over the phone?
No. Payment will not be taken for products that are out of stock. You can enter your mobile number on the product to receive a notification when it is back in stock.
Here is a brief explanation of some of the abbreviations we use:
VSC - Vehicle Stability Control
AHC - Active Height Control or Adjustable Height Control
ADD - Auto Disconnect Differential
LSD - Limited Slip Differential
DPF - Diesel Particular Filter
O/S - Off Side (Drivers Side)
N/S - Near Side (Passengers Side)
R/H - Right Hand
L/H - Left Hand
M/T - Mud Terrain - Ideal for Off Road Use
A/T - All Terrain - Suitable for On and Off Road Use
G/T or H/T - For road use only