We’re are pleased to announce the Website is now OPEN for ordering - UK ONLY at this time.
We will be running a slightly shorter opening time from 8.30am - 5.00pm, Mon-Fri.
Following the guidelines set out by Government, RoughTrax has taken social distancing and hygiene steps to allow online and telephone ordering (albeit a scaled down operation).
Customers wishing to collect from our Keynsham store, please order online and use the “Collect from RoughTrax” service at checkout.
Please Note: Next Day Delivery is NOT guaranteed at this time; however, you will receive the usual tracking details as provided by the relevant courier. Thank you for your support and understanding. Please let us all stay safe and fight this Virus together. Barry & Angela
Delivery:
Next day is not guaranteed on any order, in fact can be up to 5 days (subject to area), however, you will receive the usual tracking details as provided by the relevant courier service selected. Free delivery to selected areas remains the same, ONLINE orders only above £75 although delivery time may well be up to 5/6 days depending on area. We cannot offer any “Timed” or Saturday/Sunday delivery times. Couriers are doing their best within Government Guidelines and limited staff so please bear with them/us during these unprecedented times. They will all be running their own Covid-19 delivery policies.
Collect from RoughTrax service:
Please only use the website to place any orders make payment then choose “Collect from RoughTrax” at checkout.
Upon receipt of your order we will have the goods ready and bring them to the front of the store.
Unfortunately, we will not be allowing any customers into the shop to make any manual purchase, it must be made through the website at this time.
Please do not come to the store unless you have made an online order
Telephone service:
We will be answering calls, however, due to a reduction in staff we may not be as efficient as usual, please help us by either ordering online or maybe sending an email with your queries.
Customers Not Resident in the UK:
29th May 2020 - Now Delivering to USA, Canada, UK, Jersey, Guernsey, Isle of Man and All of Ireland.
Norway - Unfortunately, it is with regret that due to the new Norwegian VAT rules enforced by the Norwegian government, we will no longer be able to supply any goods to our Norwegian customers. As you are probably aware this came into force as of the 1st April and we have looked long and hard at these rulings to see if there was any way we could continue to supply our products. These enforced rulings by the Government can be found online. It is not a decision taken lightly but an enforced decision and we are truly sorry for this outcome. From Barry & Angela RoughTrax Ltd.
(We will be reviewing this on a week by week basis.)
Conclusion:
Some suppliers, such as Toyota and Aisin amongst others, are still not fully operational so some stock supply chains will become affected. We are working hard to operate at our very best albeit safely and with a scaled down operation. Please stay at home in line with the Government Guidelines and we’d like to take this opportunity to thank you for your continued support through these unprecedented times. Barry & Angela
