Message to our Customers:

*Due to new COVID-19 restrictions and Brexit we have suspended ALL deliveries outside the UK except for USA, Canada and Australia. We are continually assessing the situation. Apologies for any inconvenience caused during these difficult times*

We are pleased to announce that we are open as normal during lockdown - Overseas shipping partially suspended - please check below.

• We are running a slightly shorter opening time from 8.30am - 5.00pm, Mon-Fri.
• Following the guidelines set out by Government, RoughTrax has taken social distancing and hygiene steps to allow online and telephone ordering (albeit a scaled down operation).
• Customers wishing to collect from our Keynsham store, please order online and use the “Collect from RoughTrax” service at checkout or call in advance.

Delivery:

Next day is not guaranteed on any order, in fact can be up to 5 days (subject to area), however, you will receive the usual tracking details as provided by the relevant courier service selected. Free delivery to selected mainland areas remains the same, ONLINE orders only above £75 (inc vat) although delivery time may well be up to 5/6 days depending on area. We cannot offer any “Timed” or Saturday delivery times. Couriers are doing their best within Government Guidelines and limited staff so please bear with them/us during these unprecedented times. They will all be running their own Covid-19 delivery policies.

Unfortunately there are extra delays due to the various lock down areas in place.

Collect from RoughTrax service:

• We would prefer it if you use the website to place any orders. When you get to the checkout please choose 'Collect from RoughTrax'.
• Upon receipt of your order we will have the goods ready and bring them to the front of the store.
• If you enter the shop you must wear a mask, this for your protection and ours. 

Telephone service:

Customers Not Resident in the UK:

As of 6th January 2021 - We are currently only delivering to Australia, Canada and USA

Norway - Unfortunately, it is with regret that due to the new Norwegian VAT rules enforced by the Norwegian government, we will no longer be able to supply any goods to our Norwegian customers. As you are probably aware this came into force as of the 1st April and we have looked long and hard at these rulings to see if there was any way we could continue to supply our products. These enforced rulings by the Government can be found online. It is not a decision taken lightly but an enforced decision and we are truly sorry for this outcome.
From Barry & Angela RoughTrax Ltd.

Conclusion: